Account

Accessing & Updating My Epic Australia Pass Account

• I can't remember my account details
• The 'Password Reset' link is not working
• How do I update details in my account?
• I have a new email address and need to update my account
• How do I add or remove household members in my account?
• How do I upload a photo to my account?

Accessing & Updating My US Epic Pass Account

• How do I access my US Epic account?
• Can I use the 'My Epic' app with my Epic Australia Pass?

Mountain Access Cards

• What is a Mountain Access Card?
• How does my Mountain Access Card work?
• I have many Mountain Access Cards, which one do I use?
• What should I do if my Mountain Access Card is lost, stolen or damaged?
• I have a QR Code to collect my Mountain Access Card, where do I go?

Contacting Us

• How do I contact the Epic Australia Pass team?