If you have used the Forgot Password? button but haven't received an email:
Sometimes our emails containing the link to reset your password are redirected to your junk mailbox. If the email is not received, please check your junk mailbox. If the email is still not received, please click here to contact the Epic Australia Pass team for further assistance. In your message, please include the below information to help us locate your account:
- Full name
- Date of birth
- Mobile number
If you have used the Forgot Password? button and received the error message - Email Not Found:
This means that we do not have an account matching the email address the you are using to reset your password, and you may have set-up your account using a different email address. We recommend using the Find My Account feature to determine which email address is attached to your account.