I clicked 'Forgot Password' but haven't received an email
Sometimes, password reset emails can be mistakenly redirected to your junk or spam folder. Please check for an email from shop@vailresorts.com.au with the subject line: Online Store Password Recovery.
If you still haven't received the email, click here to contact the Epic Australia Pass team for further assistance. To help us locate your account quickly, please include:
- Full name
- Date of birth
- Mobile number
I clicked 'Forgot Password' and saw the error: 'Email Not Found'
This means we do not have an account linked to the email address that you entered. You may have used a different email address when signing up.
We recommend using the Find My Account feature to confirm which email address is associated with your account.