The best place to start is by exploring the FAQs on our website and the information available in our Help Centre.
If you can't find the answer you're looking for, you can contact the Epic Australia Pass team:
- By email via our Contact Us form; or
- Via Live Chat normally available year‑round in the bottom‑right corner of the Epic Australia Pass website, app, online shop and Help Centre (Note: Live Chat is currently unavailable).
Our team is made up of knowledgeable, friendly people who are here to help you plan the best possible trip. We provide support through online channels so that:
- We can review your booking or purchase details thoroughly and assist more effectively
- We can investigate your enquiry and provide clear answers or next steps
- We can share step‑by‑step guidance and relevant links where helpful
- Your support history is kept in one place, so you don’t need to repeat information if you contact us again