Under Epic Coverage, you may be eligible to receive a full or prorated refund of your Pass for certain qualifying events. Refunds are subject to eligibility and based on your Epic Coverage elections and the Epic Coverage Terms and Conditions.
1. Qualifying Personal Refund Events that prevent you from using your Pass during the winter season:
- Stay-at-Home Order
- Tourist Visa Rejection
- Travel Restrictions
- Job Loss
- Employment Stand Down
- Work Visa Renewals
- Employment Transfer
- Military Service
- Illness or Injury
- Family Member Illness or Injury
- Mental Health Conditions
- Death
- Natural Disaster
- Court Attendance/Jury Duty
- Personal Medical Quarantine
- University Transfer
- Pregnancy
- Adoption
Additional terms apply, see Epic Coverage Terms & Conditions for full details.
2. Qualifying Resort Closure Events due to:
- Disease, epidemic or pandemic
- Hostile or war-like action
- Terrorist attack
- Natural Disaster
The above is a high-level summary of qualifying events only. You should read the Terms and Conditions for full details of eligibility criteria and conditions relating to Personal Refund Events and Resort Closure Events, and how your elections determine your eligibility for a refund.
Requests for cancellation under Epic Coverage require substantiating documentation, and must be made within specified timeframes.
If you are impacted by a qualifying Refund Event, you can submit a cancellation request online by clicking here.