Under Epic Coverage, you may be eligible for a full or prorated refund of your Pass for certain qualifying events. Refunds are subject to eligibility and based on your Epic Coverage elections and the Epic Coverage - Australia Terms.
Qualifying Personal Refund Events
- Stay-at-Home Order
- Tourist Visa Rejection
- Travel Restrictions
- Job Loss
- Employment Stand Down
- Work Visa Renewals
- Employment Transfer
- Military Service
- Illness or Injury
- Illness or Injury to a Family Member
- Mental Health Conditions
- Death
- Natural Disaster
- Court Attendance / Jury Duty
- Personal Medical Quarantine
- University Transfer
- Pregnancy
- Adoption
Additional terms apply. See Epic Coverage - Australia Terms for full details.
Qualifying Resort Closure Events
- Disease, epidemic or pandemic
- Natural Disaster
- Terrorist attack
- Hostile or war-like action
Additional terms apply. See Epic Coverage - Australia Terms for full details.
Important Information
This is a high-level summary of qualifying events only. Please read the full Terms and Conditions for details of eligibility criteria and conditions relating to Personal Refund Events and Resort Closure Events, and how your elections determine your eligibility for a refund.
Requests for cancellation under Epic Coverage require substantiating documentation and must be made within specified timeframes.
If you are impacted by a qualifying Refund Event, you can submit a cancellation request online by clicking here.