You may be eligible for a full or partial refund of your pass under Epic Coverage in the event that you are unable to use your pass during the applicable Core Season because of a Personal Refund Event.
Please note:
- Cancellation requests must be submitted within 30 days of the Personal Refund Event arising.
- Documentation is required to verify and establish the Personal Refund Event that is the basis for which you have submitted your cancellation request. Documentation requirements are specific to each Personal Refund Event, and must be submitted at the time of completing your online form.
- For more information on Epic Coverage Terms and Conditions please click here
Stay at Home Order
- Proof of your Permanent Residence (residential address) through documentation such as Rental Agreement, Rates Notice, Utility Bill, Phone Bill, Bank Statement, Tertiary Institution Enrolment, Employment Contract, Car Registration
Tourist Visa Rejection
- A copy of your visa application
- A copy of the formal rejection/denial of the application
Travel Restrictions
- Proof of your permanent residential address outside of Australia
- A copy of your travel exemption application
- A copy of the formal rejection/denial of the travel exemption application
Job Loss
- Official termination letter from your employer including date of notification
- Documentation confirming your full-time employment with the company of at least one year prior to termination date (e.g. signed employment contract, first and last pay slip etc.)
- Proof of shared Permanent Residence (residential address) for you and your Domestic Partner through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Employment Stand Down
- Official stand down letter from your employer including date of notification and date range of stand down
- Documentation confirming your full-time employment with the company of at least one year prior to stand down date (e.g. signed employment contract, first and last pay slip etc.)
- Proof of shared Permanent Residence (residential address) for you and your Domestic Partner through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Work Visa Renewals
- A copy of your work visa renewal application
- A copy of the formal rejection/denial of the application
- Documentation confirming your full-time employment with the company (e.g., signed employment contract, first and last pay slip etc.)
- Proof of shared Permanent Residence (residential address) for you and your Domestic Partner through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Employment Transfer
- Official transfer letter from your employer confirming:
- Date of employer-initiated transfer notification
- Commencement date of transfer
- Current work location
- Transfer work location
- Documentation confirming your full-time employment with the company of at least one year prior to transfer date (e.g. signed employment contract, first and last pay slip etc.)
- Proof of Permanent Residence prior to transfer for you (and your Domestic Partner)
- Proof of Permanent Residence following transfer for you (and your Domestic Partner)
Military Service
- Official military documentation confirming orders, including date of notification and date ranges applicable to each order
Illness or Injury
- Medical Certificate from your treating Physician that includes confirmation of:
- Date of initial diagnosis
- Nature of the illness or injury
- Date of diagnosis of new and worsening symptoms following initial diagnosis (if applicable)
- Diagnosis and recovery timeline, including diagnosis of significant new and worsening symptoms related to initial diagnosis (if applicable)
Illness or Injury to a Family Member
- Medical Certificate from your treating Physician that includes confirmation of:
- Date of initial diagnosis
- Nature of the illness or injury
- Date of diagnosis of new and worsening symptoms following initial diagnosis (if applicable)
- Verification that you are the primary caregiver for your Family Member
- Date range that you are required to act as the primary caregiver for your Family Member
- Proof of shared Permanent Residence (residential address) for you and your Family Member through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Mental Health Conditions
- Medical Certificate from your treating Physician or hospital records that includes confirmation of:
- Date of hospital admission
- Date of hospital discharge
Death
- Death Certificate
- Proof of shared Permanent Residence (residential address) for you and your Family Member through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Natural Disaster
- Proof of your Permanent Residence through documentation such as Rental Agreement, Rates Notice, Utility Bill, Phone Bill, Bank Statement, Tertiary Institution Enrolment, Employment Contract, Car Registration.
- Documentation supporting that your Permanent Residence is uninhabitable due to a natural disaster. Examples may include Police report, local authority report, insurance assessment, Licensed Builder's building inspection report.
Court Attendance / Jury Duty
- Legal documentation confirming:
- Subpoena or Summons Notice
- Court Attendance certificate confirming start and end date for attendance
Personal Medical Quarantine
- Medical Certificate from your treating Doctor that includes confirmation of:
- Date of initial diagnosis
- Date range of the required medical quarantine period
University Transfer
- Enrolment documentation including:
- Date of initial enrolment at your current University
- Confirmation of enrolment on a full-time basis
- Date of notification of confirmed enrolment change
- Proof of Permanent Residence (residential address) prior to transfer
- Proof of Permanent Residence (residential address) following transfer
Pregnancy
- Medical Certificate from your treating Physician that confirms:
- Date of confirmation of pregnancy
- Due date
- Date range that you have been advised not to ski or ride
- Proof of shared Permanent Residence (residential address) for you and your Family Member through documentation such as Rental Agreement, Rates Notice, Utility Bill, Bank Statement (if applicable)
Adoption
- Court Order of Adoption documentation or other paperwork confirming the adoption