If you are impacted by a qualifying Personal Refund Event, you can submit a cancellation request online by clicking here.
For qualifying Personal Refund Events:
- Documentation is required to substantiate your cancellation request. Documentation requirements are specific to each Personal Refund Event, and must be submitted at the time of completing your online form.
- Cancellation requests must be submitted within 30 days of the Personal Refund Event arising.
Please see Epic Australia Pass Terms and Conditions for more details.