For 2026 Passes, final balance payments were scheduled to be processed automatically during the week commencing Monday 4 May 2026. Payments were applied progressively across the week, so you may not have been charged on the first day.
How to check your payment status
- Click here to sign in to your account
- Go to Purchases & Payment Plans, then select View Order Details
- Your Pass purchase details, including any outstanding balance and Payment Plan status will be displayed
If your payment was unsuccessful
There are a few common reasons why your final balance payment may have failed:
- Insufficient Funds
- Incorrect or expired payment method
To complete your final balance payment:
- Click here to sign in
- Select 'Purchases and Payment Plans'
- Click 'View Order Details'
- Click the 'Select to Pay' circle next to each Pass holder's name
- Select 'Pay Now'
- Select your preferred payment method and complete the payment