As the RFID technology used in our Australian resorts is different from the technology used in the Northern Hemisphere resorts, you will need a different Mountain Access Card for use in each hemisphere.
To collect your pass in Japan, visit a ticket office at one of Hakuba Valley's 10 resorts or Rusutsu, present your valid Epic Australia Pass card, and show valid photo ID that states your full name and date of birth (this could include your Passport or Driver’s License).
- If you have an older Epic Australia Pass card or have owned multiple accounts with us, your Customer ID number may be out of date. Please sign in to your account by clicking here to confirm that the Customer ID number in your account and the Customer ID number on your current Mountain Access Card match prior to travelling. If these numbers do not match, please reach out to the Epic Australia Pass team here for further assistance and to arrange a new card.
- Made it to Japan and forgot to bring your Epic Australia Pass card with you? Sign in here to find your Customer ID Number and present this at the ticket counter along with a valid photo ID.