For qualifying Personal Refund Events:
- Documentation is required to substantiate your cancellation request. Documentation requirements are specific to each Personal Refund Event, and must be submitted when completing your online form.
- Cancellation requests must be submitted within 30 days of the event arising.
Please see Epic Australia Pass Terms and Conditions for more details.
$49 Upfront Agreement
According to the Terms and Conditions of the 2022 Epic Australia Pass, by paying the initial payment of $49 you acknowledge that you understand you are committing to buy the Epic Australia Pass for the 2022 Australian winter season and the 2022/23 Northern Hemisphere winter season, and that the credit card you provided is authorised for payment of the remaining balance of your purchase on or about 3 May 2022.
Except as provided under the Australian Consumer Law or Epic Coverage - Australia refund policy, in our Terms and Conditions, the Epic Australia Pass is a non-cancellable, non-refundable purchase. The Epic Australia Pass (or amount paid for the pass) cannot be transferred or deferred to a future season.
What is the timeframe for processing of cancellation requests?
If you have submitted a cancellation request along with the required supporting documentation, your request has been successfully submitted and will be reviewed by our team without further action required by you.
Our team will be in touch as soon as possible with a determination or request for further information. Please note: Due to a high volume of enquiries, we are experiencing delays in our processing times and thank you for patience.
Please Note: Submissions for all 2021 Epic Coverage refund requests CLOSED 31 October, 2021.