We hope you get the most out of your pass purchase this season, but in the unfortunate event that a qualifying Personal Refund Event (including Stay-at-Home orders) occurs in your life, we have a dedicated team set up to assist you.
The process to request a refund for a qualifying Personal Refund Event is:
- Submit an Epic Coverage refund request with supporting documentation by clicking here to email firstname.lastname@example.org
- Your refund request should include Passholder names, a description of the Personal Refund Event and reasonable documentation required to verify the occurrence of the Personal Refund Event
- Your refund request will be reviewed and validated and the refund calculation will be determined by the Epic Australia Pass team. Subject to eligibility, a refund will be processed, and confirmation of the refund payment sent to you by email.
You must submit your Epic Coverage refund request within 30 days of the occurrence of your qualifying Personal Refund Event to be eligible for a refund.